As a paying subscriber, I expected a basic level of professionalism and technical competence from Shahid’s customer support. Unfortunately, my experience has been far from acceptable.I reported a login issue on my new iPad (M4), clearly explaining that the issue was not related to my network or device, as I had already tested multiple networks and confirmed the app was up to date. Despite providing these details, the support team consistently responded with generic, copy-paste troubleshooting steps — “restart your device,” “try a different network,” and similar irrelevant suggestions. There was no evidence that they understood or even attempted to investigate the actual issue.What’s more frustrating is that they closed my support ticket without resolving the problem. I am still unable to log in, and no effort was made to escalate or provide a meaningful solution. This not only reflects a lack of technical capability but also a complete disregard for customer experience.This kind of service is simply unacceptable, especially for a platform that charges a subscription fee. I strongly urge Shahid to invest in a more capable and customer-centric support process before more users face the same frustration.
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.