Uber - Request a ride and more

Name: Uber - Request a ride and more
Rating: 4.9 (162243 reviews)
Author: Uber Technologies, Inc.

Find rideshares and taxis

Free

162K Ratings
Ages

4+
Years
Category

Travel
Developer

Uber Technologies, Inc.
Language

EN
+ 48 More
Size

467.5
MB

Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable. Pick from a wide range of products that the Uber app has to offer including: - UberX: Affordable rides, all to yourself - Electric: Sustainable rides in hybrid and electric vehicles - UberXL: Rides for groups up to 6 - Comfort: Comfortable midsized cars with top-rated drivers - Comfort Electric: Premium hybrid and electric vehicles - Reserve: Choose your exact pickup time up to 90 days in advance - Uber Pet: Rides for you and your pet - Black: Premium rides in high-end cars - Taxi: You now have the option to request a cab or a taxi on demand using Uber in select cities - Uber Max: Extra space for luggage and groups - Assist: Special assistance from experienced drivers UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. - Group Rides: Share the journey with friends. Save if shared. - Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from $0 Delivery Fee and reduced Service Fee (up to 30% off) on eligible orders, 6% credit earned on all rides and priority access to top-rated driver, exclusive offers like promotions and experiences and a $5 credit if the Latest Arrival Estimate on your order is missed. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. CARSHARE Drive yourself with Uber Carshare. Borrow a car by the hour, day, week or longer – you only pay for the time you’ve booked. Browse a wide variety of cars to find the best fit for your needs and budget. All trips include insurance and vehicle protection, as well as 24/7 roadside assistance. MORE FEATURES Delivery: Order food from your favorite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience and pet supplies and get them all delivered. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package for a loved one or an item you sold online. Transit: Say goodbye to complicated time schedules, hectic transfers, and unexpected waits while reducing your trip’s emissions. Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber Car Seat: The family-friendly travel option to help young Aussie families move around easily. Get Started Now! Download the Uber app and create an account today. Uber is available in the following cities: Melbourne, Sydney, Perth, Brisbane, Newcastle, Adelaide, Gold Coast and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber.

Events

MAJOR UPDATE
Ride with women drivers

Enjoy more choice. Set a preference to match with women drivers more often. Available nationwide. See app for details.

Ratings & Reviews

4.9

out of 5

162K Ratings

Worst customer service and credit card hacks
24/09/2017

Hemant1989s
1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye. 2. Basically uber saying to their customer that it's not my problem. 3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it. 4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages. 5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry.
Worst customer service and credit card hacks
24/09/2017

Hemant1989s

1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye. 2. Basically uber saying to their customer that it's not my problem. 3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it. 4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages. 5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry.
Bad driver
09/06/2019

BS Craig
We just took a ride from 83 Symonds St to 85 Halsey St. It took 25 minutes on. Sunday afternoon. Narenda the driver went to the wrong pickup point (City Rd instead of from of Cordis hotel) resulting in our having to walk 1 block with cases, was hesitant in taking off despite no cars coming, went the wrong way at the bottom of City St increasing the time, missed a green turning light at the top of Queen st with us being the only car turning right resulting in our having to wait for a full set of lights in all directions, stopped on the pedestrian crossing at the top of Queen st, got in the west motorway lane and had to be let in by cars to the Correct lane, did not turn right into Nelson St and went down Union St and had to loop back to Nelson St, drive so slowly when approaching green light and was told to speed up from 30kph, almost got hit by a car when reversing out in front of our apartment resulting in 2 cars tooting at him. Does this man have a NZ licence? He would not pass an NZ drivers test. We felt so unsafe in the car with him. As a result of his not being able to follow gps instructions or listen to us when we told him not to continue down Pitt st / Union rd resulting in him having to loop back to Nelson St and then having to pay close to $10 for what should have been a $7.50 ride that took 25 minutes to travel approx 20 blocks from the hotel to home can we have a credit. Regards from a very disappointed and annoyed customer who asks that this mans driving be immediately investigated. Brian Craig
Bad driver
09/06/2019

BS Craig

We just took a ride from 83 Symonds St to 85 Halsey St. It took 25 minutes on. Sunday afternoon. Narenda the driver went to the wrong pickup point (City Rd instead of from of Cordis hotel) resulting in our having to walk 1 block with cases, was hesitant in taking off despite no cars coming, went the wrong way at the bottom of City St increasing the time, missed a green turning light at the top of Queen st with us being the only car turning right resulting in our having to wait for a full set of lights in all directions, stopped on the pedestrian crossing at the top of Queen st, got in the west motorway lane and had to be let in by cars to the Correct lane, did not turn right into Nelson St and went down Union St and had to loop back to Nelson St, drive so slowly when approaching green light and was told to speed up from 30kph, almost got hit by a car when reversing out in front of our apartment resulting in 2 cars tooting at him. Does this man have a NZ licence? He would not pass an NZ drivers test. We felt so unsafe in the car with him. As a result of his not being able to follow gps instructions or listen to us when we told him not to continue down Pitt st / Union rd resulting in him having to loop back to Nelson St and then having to pay close to $10 for what should have been a $7.50 ride that took 25 minutes to travel approx 20 blocks from the hotel to home can we have a credit. Regards from a very disappointed and annoyed customer who asks that this mans driving be immediately investigated. Brian Craig
Suffers from terrible billing issues
19/08/2019

agent_john_clarke
The app is very poorly designed compared to NZ alternative Zoomy, or even to Ola. Before a ride is even confirmed, your credit card will be charged the full amount - and if you cancel the ride, there’s no refund. The app doesn’t tell you this, and misleads you into thinking there’s been no charge as it shows that $0 was billed from within your ride history in the app. But checking your credit card shows they’ve in fact taken the full amount and never refunded it. This happened to me at Wellington airport. I put in my trip and nearly $30 was immediately charged to my card. After I stood in the freezing cold for at least 5 minutes and finally got tired of the perpetual “looking for your ride” message, I cancelled the trip and went and got a regular cab off the rank. The app tells me the cost of the trip was $0 - my bank shows the amount they charged was never refunded after waiting nearly a week. Uber lost around $5 billion in the last quarter, but lying about how much they’re actually billing to their customers credit cards in order to make up the difference seems like particularly sociopathic behavior, even by the low ethical standards of American tech companies. Avoid the app like the plague and use Zoomy instead.
Suffers from terrible billing issues
19/08/2019

agent_john_clarke

The app is very poorly designed compared to NZ alternative Zoomy, or even to Ola. Before a ride is even confirmed, your credit card will be charged the full amount - and if you cancel the ride, there’s no refund. The app doesn’t tell you this, and misleads you into thinking there’s been no charge as it shows that $0 was billed from within your ride history in the app. But checking your credit card shows they’ve in fact taken the full amount and never refunded it. This happened to me at Wellington airport. I put in my trip and nearly $30 was immediately charged to my card. After I stood in the freezing cold for at least 5 minutes and finally got tired of the perpetual “looking for your ride” message, I cancelled the trip and went and got a regular cab off the rank. The app tells me the cost of the trip was $0 - my bank shows the amount they charged was never refunded after waiting nearly a week. Uber lost around $5 billion in the last quarter, but lying about how much they’re actually billing to their customers credit cards in order to make up the difference seems like particularly sociopathic behavior, even by the low ethical standards of American tech companies. Avoid the app like the plague and use Zoomy instead.
Uber drivers screen customers to see how far you are travelling for higher fares for them to charge.
12/12/2018

Worst Service Is Uber
Uber drivers are screening customers to see how far we are travelling after we’ve booked an Uber. If the fare or distance isn’t substantial enough for them they will cancel. If this happens to you then please ensure you take a screenshot and save cos Uber themselves don’t care and aren’t helpful at all...unless you have proof/evidence. Uber cars in Auckland often smell, are in poor condition, not very appealing and don’t have enough space (if any) for luggage when coming or going to airports. Would rather spend the extra dollars with better companies if it means better service and honesty, however, you’ll find that there are companies available that are either cheaper or equivalent to Uber but provide a more friendly and top quality service with updated cars that don’t smell and aren’t cramped. Some may be slightly a bit more but worth it, AVOID UBER in Auckland and especially to and from the airport. Zoomy is way better. DO NOT USE UBER EATS Either. They are rip off, con artists who will steal your money/charge your credit card, apologise and say they’ll refund but then don’t. Worst and most untrustworthy delivery company ever.
Uber drivers screen customers to see how far you are travelling for higher fares for them to charge.
12/12/2018

Worst Service Is Uber

Uber drivers are screening customers to see how far we are travelling after we’ve booked an Uber. If the fare or distance isn’t substantial enough for them they will cancel. If this happens to you then please ensure you take a screenshot and save cos Uber themselves don’t care and aren’t helpful at all...unless you have proof/evidence. Uber cars in Auckland often smell, are in poor condition, not very appealing and don’t have enough space (if any) for luggage when coming or going to airports. Would rather spend the extra dollars with better companies if it means better service and honesty, however, you’ll find that there are companies available that are either cheaper or equivalent to Uber but provide a more friendly and top quality service with updated cars that don’t smell and aren’t cramped. Some may be slightly a bit more but worth it, AVOID UBER in Auckland and especially to and from the airport. Zoomy is way better. DO NOT USE UBER EATS Either. They are rip off, con artists who will steal your money/charge your credit card, apologise and say they’ll refund but then don’t. Worst and most untrustworthy delivery company ever.

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Updates to improve localization across the app - Various bug fixes & improvements Love the app? Rate us! Your feedback keeps the Uber engine running. Have a question? Tap Help in the Uber app or visit help.uber.com.

Version 3.715.10001 4 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Search History
- Identifiers
- Usage Data
- Other Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Uber Technologies, Inc.
Size: Up to 467.5 MB
Category: Travel
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 48 more

English, Arabic, Bengali, Bulgarian, Catalan, Croatian, Czech, Danish, Dari, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Marathi, Norwegian Bokmål, Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese
Age Classification: 4+

4+

Learn More

Contains
Advertising
Messaging and Chat