Discover and book your next destination on Hotels.com
GET REWARDED THROUGH OUR APP
- Members save up to 20% on over 100,000 hotels worldwide*.
- Stay 10 nights, get 1 reward night**.
- Silver and Gold members can enjoy extra perks at selected VIP Access properties.
FIND THE HOTEL THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last-minute weekend getaway, a long holiday, business trip or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels***.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday homes, resorts and more—and share these with friends and family.
- See the hotel or holiday home location on a map and read verified guest reviews.
FAST, EASY AND SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last-minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday home booking details anytime—even offline.
- Easily manage your hotel or holiday home booking on the go.
- Contact us or the hotel or holiday home owner directly from the app.
- Opt in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on selected hotels to logged-in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Members 18+. Eligible properties only. Reward night worth average daily rate of 10 stamps (excluding taxes/fees). Taxes/fees payable on reward night. Booking exclusions apply, see site for terms.
***Free cancellation on most hotels. Some hotels require you to cancel at least 24 to 48 hours before check-in. See property pages on our app for details.
The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our hotel app, you agree to our privacy and cookies policies.
My ‘go to’ app for all my accommodation bookings. Love the reward system. My only negatives are the currency of my rewards value is still in my previous country’s currency, and I can’t change it, which is annoying trying to work out the value. Secondly, I need a tax invoice and I can’t get one if I pay online, so I need to book ‘pay at property’ and sometimes there is nothing suitable. Only little things, otherwise I love it.
Cancellation
bucketnz
Easy to book by accident. Didn’t realise I was paying til to late . And at this time need this money. Was told by the hotel to see you guys about it and have tried to do so straight away but not heard anything back. I did book in haste when my mum admitted to icu but realised we would be by her bedside or at home waiting for calls so immediately tried to cancel. I am also aware there was warnings about no cancellations but as previously stated it was made by accident and haste. I didn’t relize it had happened til checked bank. My mother has now died and am of work. If I was richer would have flagged it to as realise everyone is suffering.Toni Robinson
ABSOLUTELY DISGRACEFUL UNHELPFUL APP
phenomenonallyangry
ABSOLUTELY DISGRACEFUL APP have been trying to contact someone via chat and the phone number they give re lost coupons and gold membership both with bots and can’t get through to anyone or anything that will take my questions/requests both just shut me out as it’s not about bookings and chat is locked up so absolutely no way to get any resolution and have now lost my vouchers!!!!!!
Developer Response
Hello, we’re sorry to hear about this issue with the Virtual Agent. We appreciate your feedback and will investigate. If you need support, since we can’t direct message on this platform, please visit us at service.hotels.com. When you select “Chat now”, you can connect with an experienced agent if needed.
Not happy
Catherinemariereed
I don’t find your app easy to use at all - not all my bookings are showing and even though it shows my name it asks me to sign it to collect nights when it’s showing I’m already signed in! And when I try to call to get it sorted I get a message telling me that I there’s no phone support in my location - not impressed.
Thanks for using Hotels.com to find your perfect somewhere. This update includes bug fixes and performance improvements to make your app experience even better. Enjoy your stay!
Version 2026.14
The developer, Hotels.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
User Content
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More
