UniFi Access
Manage Doors Anywhere
Free · Designed for iPad. Not verified for macOS.
The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace.
[Doorbell] Receive a push notification when someone rings a connected doorbell.
[Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely.
[Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness.
[Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security.
[Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards.
[Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime.
[Cards] Utilize existing NFC cards or assign new UA Cards to system users.
more Overview
UniFi Access iOS 2.16.1 includes the following improvements and bugfixes.
Improvements
- Supports configuring hand wave sensitivity to high or low. Requires UA G2 3.11.3.0 or later.
Bugfixes
- Fixed an issue where the Lock Now button might not appear on a location details page.
- Fixed an issue where NFC cards registered at Settings > Card Inventory > Add New > select a reader might not respond at the reader.
- Fixed an issue where the doorbell call continued ringing even after a receiver answered and unlocked the door.
- Fixed an issue where changes to the door position on the Retrofit Hub could not be saved.
- Fixed an issue where access policy updates might not refresh in real time on the user details page.
- Fixed an issue where License Plate Unlock was incorrectly displayed when a Protect camera was connected to a UA Hub Door Mini.
2.16.1 23 Mar
Overview
UniFi Access iOS 2.15.1 includes the following improvements and bugfixes.
Improvements
- Improved the Temporary Unlock experience, with the remaining unlock time now clearly displayed.
- Allow setting a custom access policy as the default policy (requires Access 4.1.31 or later).
- Allow creating admins and viewing admin details under Settings > Admins.
- Improved the Dashboard user experience.
Bugfixes
- Fixed an issue where the timezone displayed during video playback did not match the console timezone.
2.15.1 30 Jan
Overview
UniFi Access iOS 2.14.3 includes the following improvements.
Improvements
- Optimized the user experience.
2.14.3 16 Jan
Overview
UniFi Access iOS 2.14.2 includes the following bugfixes.
Bugfixes
- Fixed an issue where visitors might not hear audio when doorbell calls were answered on the Access iOS app.
- Fixed an issue where face photo upload sometimes failed.
2.14.2 5 Jan
Overview
UniFi Access iOS 2.14.1 includes the following improvements and bugfixes.
Improvements
- Improved device list scrolling performance when the system includes more than 100 devices.
- Optimized the video playback experience in landscape mode.
- Supports Arabic.
Bugfixes
- Fixed an issue where the live view could freeze when answering a doorbell.
- Fixed an issue where door status updates were delayed in live view and location overview.
2.14.1 22/12/2025
Overview
UniFi Access iOS 2.13.3 includes the following bugfixes.
Bugfixes
- Fixed an issue where an error occurred when entering the Manage in Caller & Receivers page.
2.13.3 01/12/2025
Overview
UniFi Access iOS 2.13.2 includes the following bugfixes.
Bugfixes
- Fixed an issue that could cause two-way audio interruptions over WiFi.
- Fixed an issue where third-party NFC cards could sometimes fail to register.
- Fixed an issue where UA G2 and UA Lite settings were displayed incorrectly in Devices > select a reader > Settings.
- Fixed issues that could cause the app to crash.
2.13.2 25/11/2025
Overview
UniFi Access iOS 2.13.1 includes the following improvements and bugfixes.
Improvements
- Supports adding receivers to Reader Pro/Intercom connected to a switch or console port directly on the Access iOS mobile app.
- Optimized the user experience.
- Supports multiple languages: Catalan, Norwegian, Turkish, Greek, and Portuguese (Portugal).
Bugfixes
- Fixed an issue where Touch Pass could not be automatically purchased after enabling Auto-Scaling.
- Fixed an issue where viewing UA Hub Elevator details might display readers from other UA Hub Elevators.
- Fixed an issue where door status on the Dashboard was not updated in real time.
2.13.1 12/11/2025
Overview
UniFi Access iOS 2.12.2 includes the following improvements and bugfixes.
Improvements
- Improved the user experience.
2.12.2 28/09/2025
Overview
UniFi Access iOS 2.12.1 includes the following improvements.
Improvements
- [Identity Enterprise] Supports the Card Inventory feature.
- Supports opening the Access web application for alarm configurations directly from Settings > Alarm Manager.
- Visitor management now requires selecting at least one location when creating or editing a visitor.
- Supports the following languages: Danish, Swedish, Simplified Chinese, Traditional Chinese, and Czech.
2.12.1 22/09/2025
Overview
UniFi Access iOS 2.11.1 includes the following improvements and bugfixes.
Bugfixes
- Fixed an issue where live view could not display over cellular networks when camera encoding was set to Enhanced.
- Fixed an issue where viewing UA Hub Elevator details incorrectly showed the readers paired with other UA Hub Elevators.
2.11.1 27/08/2025
Overview
UniFi Access iOS 2.11.0 includes the following improvements.
Improvements
- Improved top navigation switching between devices in the Device's details page.
- Enhanced live view experience in landscape mode.
- Added 5-second and 10-second trigger duration options when AUX is set to Siren/Chime for all hubs in Terminal Manager.
2.11.0 19/08/2025
Overview
UniFi Access iOS 2.10.1 includes the following improvements and bugfixes.
Improvements
- Supports Unlock Schedule for UA Hub Elevator.
- Optimized video loading speed in System Log when Manage Recordings in Protect is enabled.
- Admins can now disable the ability to initiate live view from both Identity Endpoint and Intercom Viewer.
- Separated duration settings for manually initiated live view and doorbell-triggered live view sessions in Settings > General > Doorbell and Live View.
- Supports searching locations in the Dashboard for easier navigation.
- Supports navigating to the previous or next video directly in the System Log.
- Supports customizing the screen brightness duration before it dims, available in the device details page.
Bugfixes
- Fixed an issue where the character limit for adding an email address was incorrectly restricted to 30 characters.
- Fixed an issue where the timestamp displayed in the video playback did not follow the mobile phone’s 12/24-hour format settings.
2.10.1 28/07/2025
Overview
UniFi Access iOS 2.10.0 includes the following improvements and bugfixes.
Improvements
- Supports Unlock Schedule for UA Hub Elevator.
- Optimized video loading speed in System Log when Manage Recordings in Protect is enabled.
- Admins can now disable the ability to initiate live view from both Identity Endpoint and Intercom Viewer.
- Separated duration settings for manually initiated live view and doorbell-triggered live view sessions in Settings > General > Doorbell and Live View.
- Supports searching locations in the Dashboard for easier navigation.
- Supports navigating to the previous or next video directly in the System Log.
- Supports customizing the screen brightness duration before it dims, available in the device details page.
Bugfixes
- Fixed an issue where the character limit for adding an email address was incorrectly restricted to 30 characters.
- Fixed an issue where the timestamp displayed in the video playback did not follow the mobile phone’s 12/24-hour format settings.
2.10.0 25/07/2025
Overview
- UniFi Access iOS 2.9.1 includes the following bugfixes.
Bugfixes
- Fixed an issue where the door status and action buttons were incorrectly displayed on the door details page when in emergency mode or connected to a DPS.
2.9.1 09/07/2025
Overview
- UniFi Access iOS 2.9.0 includes the following improvements and bugfixes.
Improvements
- Supports creating and managing location groups in the Dashboard.
- UA Hub Door's Door Operator terminal now supports Siren and Chime modes.
- Supports dual Unlock buttons in live view when UA Hub Gate’s gate closing action is set to Gates Closed by a Gate Operator.
- Optimized the multilingual user interface.
Bugfixes
- Fixed an issue where live view was not accessible in the Access mobile app when signed in via the find local console feature with Remote Access disabled.
2.9.0 26/06/2025
Overview
- UniFi Access iOS 2.8.2 includes the following improvements.
Improvements
- Optimized the Touch Pass user experience.
2.8.2 20/05/2025
Overview
- UniFi Access iOS 2.8.1 includes the following bugfixes.
Bugfixes
- Fixed an issue where door unlocking sometimes failed when answering the doorbell.
2.8.1 12/05/2025
Overview
- UniFi Access iOS 2.8.0 includes the following improvements and bugfixes.
Improvements
- Optimized the doorbell answering experience.
- Supports stopping doorbell call receivers from receiving doorbell calls on the mobile app by disabling Notify Admins of Doorbell Ring.
- Supports multiple languages: Portuguese (Brazil), Spanish (Mexico), German, Russian, French, Japanese, Korean, Polish, Dutch, Italian, and Spanish.
- Supports setting the reader direction as entry or exit for Intercom and G3 Intercom.
Bugfixes
- Fixed an issue where answering a doorbell call after a phone restart sometimes caused the app to crash.
2.8.0 03/05/2025
Overview
- UniFi Access iOS 2.7.1 includes the following bugfixes.
Bugfixes
- Fixed an app crash issue when answering the doorbell on a locked phone connected to a local network.
- Fixed an issue where updating to version 2.7.0 reset the app theme to Light mode by default.
2.7.1 17/04/2025
Overview
- UniFi Access iOS 2.7.0 includes the following improvements and bugfixes.
Improvements
- Supports controlling whether to display a door's unlock schedule on the associated reader's screen in Devices > Readers > select a Pro Reader or Intercom > Settings > Advanced > Show Unlock Schedule on Screen.
- Supports switching the app theme between Light, Dark, and System modes in Profile > App Preferences.
Bugfixes
- Fixed an issue where a door connected to a third-party doorbell button could not be remotely unlocked via a doorbell call notification.
- Fixed an issue where the device was stuck on the loading screen during a device update.
- Fixed an issue where the page might fail to display content properly when switching pages in a LAN environment, especially if the network changes or disconnects.
2.7.0 02/04/2025
Overview
- UniFi Access iOS 2.6.1 includes the following bugfixes.
Bugfixes
- Fixed an issue in the Identity Enterprise environment where reader settings incorrectly displayed the Face Unlock option.
2.6.1 05/03/2025
Overview
- UniFi Access iOS 2.6.0 includes the following improvements and bugfixes.
Improvements
- Supports switching between cameras during live view or door unlock video playback.
- Admins with the Control Plane role set to Full Management permission can install and set up the Access application via the mobile app.
- Supports quickly adding doorbell call receivers by filtering users from user groups.
Bugfixes
- Fixed an issue where door unlock video playback on iPad in landscape mode could not be exited using the downward swipe gesture.
2.6.0 25/02/2025
Overview
- UniFi Access iOS 2.5.0 includes the following improvements.
Improvements
- Added support for receiving doorbell calls as either a notification or an incoming call.
- Optimized the Caller Manager user interface.
Bugfixes
- Fixed an issue where thumbnails for Access devices were incorrectly matched.
2.5.0 20/01/2025
Overview
- Access iOS 2.4.0 includes the following improvements and bugfixes.
Improvements
- Optimized the app login experience.
- Optimized the card list and card details page in Card Inventory.
Bugfixes
- Fixed a formatting issue when designating Hungarian phone numbers as doorbell call receivers.
2.4.0 30/12/2024
Overview
UniFi Access iOS 2.16.1 includes the following improvements and bugfixes.
Improvements
- Supports configuring hand wave sensitivity to high or low. Requires UA G2 3.11.3.0 or later.
Bugfixes
- Fixed an issue where the Lock Now button might not appear on a location details page.
- Fixed an issue where NFC cards registered at Settings > Card Inventory > Add New > select a reader might not respond at the reader.
- Fixed an issue where the doorbell call continued ringing even after a receiver answered and unlocked the door.
- Fixed an issue where changes to the door position on the Retrofit Hub could not be saved.
- Fixed an issue where access policy updates might not refresh in real time on the user details page.
- Fixed an issue where License Plate Unlock was incorrectly displayed when a Protect camera was connected to a UA Hub Door Mini.
more Version 2.16.1 23 Mar
Data Not Linked to You The following data may be collected but it is not linked to your identity: