Just to buy things sitting in the comfort of your home is not a luxury anymore. But to make the experience a pleasant one with a feel good factor just by the way in which it’s presented by PnS team is outstanding. Kudos to their efforts.

Quite often I find the more popular items like eggs and detergent out of stock. There also needs to be a greater range of international products, with so much competition these days, I would expect more from one of HK’s largest supermarkets. More concerning, the app strains under weight of more than $700 worth of shopping and don’t expect to be able to edit with ease. Whether you’ve reduced or added an item or deleted it altogether, when you go back to shopping and return to the cart, the original numbers appear. Then you’ve got the lag between making changes. Some serious improvements are needed.

They claimed orders can be fulfilled as fast as in an hour; I ordered during lunch and expect order ia ready for pick up when I off from work, I arrived the shop and the staff says they cannot find my order.They said they can help me to mark my order number and cancel my order (when they get the request from eshop platform) so I can shop in store in order to skip the wait (for them to get the packing list and for me to wait the queue for customer services hotline)So my order is cancelled and no one contact me regarding when and how to get the refund, even I sent them an email (via the app with photo "I am in shop and shopped") on the day I shop, saying I cannot wait for their slow fulfillment and already bought them items in store.Poor shopping experience.本來打算中午時落單，放工可以店取。去到職員話無我嘅訂單，擾攘一輪後最後決定記錄我嘅訂單號碼，當佢地收到網購店取訂單時會幫我取消。（咁就唔洗花時間等佢地 "等張單" 同埋 我唔洗 "等客服聽我電話")好喇，見到訂單最後係取消咗，而我當天都有喺App俾個電郵佢地，話"我唔等啦，店員叫我自己係舖頭買，而網購單佢地收到會幫我取消"，但之後一直都無收到回覆後續退款處理事宜。店取易？一啲都唔易放工都夠攰，仲要企等佢地搵答案，搵唔到無訂嘅因由，最後同自己行入舖買無分別 (仲嘥多咗時間)好差嘅購物體驗

If there is an option to give a zero star, it will be the rate for this app.This app is an exercise in frustration. I dread having to add or edit anything in my cart because the loading time is absolutely unacceptable. Every single action - adding or review the cart - it triggers an endless loading spinner. And it gets worst that the app turn off itself sometime. It completely kills the shopping mood and makes me want to abandon my cart entirely, also it urges me to leave a comment here. Fix it please, until then can’t recommend it.