I have all of this developers apps and I’ve always had instant withdrawals, it takes about 5 minutes and it comes into my account. However this particular game it told me I had 24hrs and I had an instant withdrawal before on the same game. The message I got was there’s a red flag for money laundering, I used my bank card to withdrawal and I’ve since sent proof of this and still no funds released. I also keep getting a message stating it’s 1-3 working days, that is rubbish, the more you level up the quicker the withdrawal is, I’ve always had instant withdrawals. I am so upset, nobody answers me with proper answer and I’m now way over the 24hr mark, they say it’s failed, however the app says it’s still processing, I read the q&a if failed it should return to the game. The other thing I was told is to resolve the issue I need add more money and play again to solve this withdrawal problem, I can’t make a new withdrawal as it’s in process, so I can’t play again anyway. I am really cross as my winnings are £462
Hello, we apologize for the inconvenience. Regardless of the issue encountered, please know it is not our intention. However, based on your brief description, we are unable to fully understand the problem preventing you from successfully withdrawing. Please contact our customer service with a screenshot of this feedback for further assistance. We will do our best to ensure a smooth withdrawal process for you. Thank you.