I enjoy the game and have played it for some time on and off, I always felt that MW2 was rather heavily monetised in its steep costs and frequent progression barriers. I recently purchased a bundle of chests which was on offer, deciding to take the plunge for a change. However, the chests which are supposed to reward many tokens for new heroes between them, frankly, screwed me over.I had 2 heroes almost unlocked (several not unlocked and with little or no progress on them) and of these two heroes 1 required a single token to unlock, the other only 5. I couldn’t believe it when almost every chest gave me only 1 or 5 tokens for those heroes rather than the pile of tokens promised for heroes I hadn’t unlocked yet because the unlocking of the heroes wouldn’t happen until after the chests had finished opening! The chests were awarding to the lowest tier heroes they could, and capping their payout at the number of tokens required. Most of these chests were a waste of money because of this.I assumed it was a bug and contacted support hoping they could compensate a small number of tokens to a hero of their choosing which I hadn’t unlocked yet…. To be told that this is their chests working as intended and wasn’t in any way a bug?! Now I feel ripped off, I didn’t get what I paid for or what was advertised. I will be requesting a refund of it from Apple for these reasons, but mostly because the devs just don’t care. They’ve designed the game to take your money 🤷🏻♂️
Thank you for the review! The dev team got your feedback, and they will consider how to improve the game in future updates.