Uber - Request a ride and more

Name: Uber - Request a ride and more
Rating: 4.9 (1172098 reviews)
Author: Uber Technologies, Inc.

Find rideshares and taxis

Free

1.2M Ratings
Ages

4+
Years
Category

Travel
Developer

Uber Technologies, Inc.
Language

EN
+ 48 More
Size

467.5
MB

Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable. Pick from a wide range of products that the Uber app has to offer including: - UberX: Affordable rides, all to yourself - Electric: Sustainable rides in hybrid and electric vehicles - UberXL: Rides for groups up to 6 - Comfort: Comfortable midsized cars with top-rated drivers - Comfort Electric: Premium hybrid and electric vehicles - Reserve: Choose your exact pickup time up to 90 days in advance - Uber Pet: Rides for you and your pet - Black: Premium rides in high-end cars - Taxi: You now have the option to request a cab or a taxi on demand using Uber in select cities - Uber Max: Extra space for luggage and groups - Assist: Special assistance from experienced drivers UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. - Group Rides: Share the journey with friends. Save if shared. - Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from $0 Delivery Fee and reduced Service Fee (up to 30% off) on eligible orders, 6% credit earned on all rides and priority access to top-rated driver, exclusive offers like promotions and experiences and a $5 credit if the Latest Arrival Estimate on your order is missed. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. CARSHARE Drive yourself with Uber Carshare. Borrow a car by the hour, day, week or longer – you only pay for the time you’ve booked. Browse a wide variety of cars to find the best fit for your needs and budget. All trips include insurance and vehicle protection, as well as 24/7 roadside assistance. MORE FEATURES Delivery: Order food from your favorite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience and pet supplies and get them all delivered. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package for a loved one or an item you sold online. Transit: Say goodbye to complicated time schedules, hectic transfers, and unexpected waits while reducing your trip’s emissions. Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber Car Seat: The family-friendly travel option to help young Aussie families move around easily. Get Started Now! Download the Uber app and create an account today. Uber is available in the following cities: Melbourne, Sydney, Perth, Brisbane, Newcastle, Adelaide, Gold Coast and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber.

Events

MAJOR UPDATE
Ride with women drivers

Enjoy more choice. Set a preference to match with women drivers more often. Available nationwide. See app for details.

Ratings & Reviews

4.9

out of 5

1.2M Ratings

Becoming a scam
20/04/2018

uberfooled
THE WAY THE ACCOUNT WORKS AND IS DESIGNED, It completely stops you of cancelling a service, if the car/driver is not coming, without a penalty cancellation fee, it happened to me. I ordered a service through the app and the driver never came but kept the app open without cancelling for more than 40 minutes, I guess he/she finally gave up. This is how the scam works: costumer orders a service, it gets accepted by a driver and shows how many minutes it will take him/her to come, then it seems like freezing in time because the car never moves in the map. Do not bother messaging or calling they would not be answered. Because the customer doesn’t want to cancel because they will have to pay a penalty rate, it gets stuck with the app being occupied by a service that will never come, the driver pushes for long and as the customer gets more desperate, the customer might end up cancelling so it can get another cab, (freeing the app engaged with the never-coming ride and paying a cancellation fee, big win no effort and petrol). Therefore the driver gets money without doing the ride just sitting there, just waiting long enough, then he can do it again with the next customer etc, not risking bad feedback, not spending petrol, not having to deal with the customer, in fact they can as well be just at home with the phone on their hands, enjoying a movie. IT is very wrong and very easy to cheat as a driver or so it seems, and get away with it. It is a shame because it gives you such little credibility and reliability

Developer Response
Hi there, this sounds like something we'll need to take a closer look into. Send us the details of your issue at t.uber.com/contact so we can take it further from there.
Becoming a scam
20/04/2018

uberfooled

THE WAY THE ACCOUNT WORKS AND IS DESIGNED, It completely stops you of cancelling a service, if the car/driver is not coming, without a penalty cancellation fee, it happened to me. I ordered a service through the app and the driver never came but kept the app open without cancelling for more than 40 minutes, I guess he/she finally gave up. This is how the scam works: costumer orders a service, it gets accepted by a driver and shows how many minutes it will take him/her to come, then it seems like freezing in time because the car never moves in the map. Do not bother messaging or calling they would not be answered. Because the customer doesn’t want to cancel because they will have to pay a penalty rate, it gets stuck with the app being occupied by a service that will never come, the driver pushes for long and as the customer gets more desperate, the customer might end up cancelling so it can get another cab, (freeing the app engaged with the never-coming ride and paying a cancellation fee, big win no effort and petrol). Therefore the driver gets money without doing the ride just sitting there, just waiting long enough, then he can do it again with the next customer etc, not risking bad feedback, not spending petrol, not having to deal with the customer, in fact they can as well be just at home with the phone on their hands, enjoying a movie. IT is very wrong and very easy to cheat as a driver or so it seems, and get away with it. It is a shame because it gives you such little credibility and reliability
Developer Response 21/04/2018
Hi there, this sounds like something we'll need to take a closer look into. Send us the details of your issue at t.uber.com/contact so we can take it further from there.
Buyer beware of scams - Mark 2
18/12/2018

Bombay55
I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Developer Response
Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.
Buyer beware of scams - Mark 2
18/12/2018

Bombay55

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.
Developer Response 26/12/2018
Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.
Fantastic service and you know the price charged
13/06/2024

Lachlan .G.
Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.
Fantastic service and you know the price charged
13/06/2024

Lachlan .G.

Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.
Expect a dystopian experience with nowhere to go for help
08/12/2023

Andrew5741
The payment experience within this app is shockingly bad. Lots of credit cards don’t work unless you are with a major bank, so I generally avoid Uber. Today however my employer generously gave everyone a $150 Uber voucher to get home from the work party, so I tried the app again in advance to add the voucher. It confirmed the voucher, so I planned on using it to get home. Then, at the party when I actually want to get home, the app asks me to choose where to go, confirms the voucher will be applied and it is $0 extra, asks for a pickup location, and right at the end of the flow asks how I will pay. Since it is $0 this doesn’t make sense, so I try to go back and confirm it is applying the voucher and try again… same result. So I check voucher isn’t a payment method - it’s not, but there is gift card which might be the same thing… but that asks for a PIN which isn’t in the voucher email. So I try to contact Uber for help, but their help option is just simple text menus and nothing answers my question, and there is no way to contact a real person for help - Do you need more help just takes you in a loop. So I give up and try adding a credit card for the $0 “ payment” - no luck though, it gives an error saying the payment method’s not currently available. After a few retries it worked so fortunately I got it to book - but I must say every time I’ve ever tried to use a Uber product it has felt like an ordeal and this was no exception. I’d recommend a taxi or another app over Uber.
Expect a dystopian experience with nowhere to go for help
08/12/2023

Andrew5741

The payment experience within this app is shockingly bad. Lots of credit cards don’t work unless you are with a major bank, so I generally avoid Uber. Today however my employer generously gave everyone a $150 Uber voucher to get home from the work party, so I tried the app again in advance to add the voucher. It confirmed the voucher, so I planned on using it to get home. Then, at the party when I actually want to get home, the app asks me to choose where to go, confirms the voucher will be applied and it is $0 extra, asks for a pickup location, and right at the end of the flow asks how I will pay. Since it is $0 this doesn’t make sense, so I try to go back and confirm it is applying the voucher and try again… same result. So I check voucher isn’t a payment method - it’s not, but there is gift card which might be the same thing… but that asks for a PIN which isn’t in the voucher email. So I try to contact Uber for help, but their help option is just simple text menus and nothing answers my question, and there is no way to contact a real person for help - Do you need more help just takes you in a loop. So I give up and try adding a credit card for the $0 “ payment” - no luck though, it gives an error saying the payment method’s not currently available. After a few retries it worked so fortunately I got it to book - but I must say every time I’ve ever tried to use a Uber product it has felt like an ordeal and this was no exception. I’d recommend a taxi or another app over Uber.

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Updates to improve localization across the app - Various bug fixes & improvements Love the app? Rate us! Your feedback keeps the Uber engine running. Have a question? Tap Help in the Uber app or visit help.uber.com.

Version 3.715.10001 4 days ago

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Data Linked to You

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Accessibility

Information

Seller: Uber Technologies, Inc.
Size: Up to 467.5 MB
Category: Travel
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 48 more

English, Arabic, Bengali, Bulgarian, Catalan, Croatian, Czech, Danish, Dari, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Marathi, Norwegian Bokmål, Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese
Age Classification: 4+

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