I sent this to the ‘contact us’ section. Once again I was palmed off with gaslighting and condescending comments. This game is rigged, and the only way to win is to pay money. The last time I contacted you to bring this to your attention, you 'assured' me that wasn't the case and that you were 'sorry' I wasn't enjoying the game (which was completely insincere and down right condescending) I decided to put my theory to the test. The more money I paid, the more games levels I was able to complete, not necessarily win, but at least get a few goes to pick up enough cards to put down a phase. As soon as enough rounds had passed, as true as I sit here, I started to lose, and lose in ridiculous ways. There was one time where l literally went through all 50 energies on the one hand because every single time one of the other 3 players would go out on the first hand. You can't tell me that it's not rigged because all 3 players are the computer, not a real person sitting at their device. And now to how I really confirmed my theory that the only way to win in this game is to pay money, so I paid and sure enough I finally won enough hands to clear that level after going through HUNDREDS of energy points. I find it highly disgusting that you would run the app this way, because not only are you breeding disgust for your app, but also disgust for the actual card game. I'm done playing this app, I refuse to pay money to something that is rigged for failure. It's pathetic that you do this to people, but as you stated before..... it's not true. It is and I proved it.
We’re genuinely sorry to hear how disappointing your experience has been, and we truly appreciate you taking the time to share such detailed feedback. Please accept our sincere apologies if our previous response came across as condescending — that was never our intention. We aim to support every player with respect and fairness, and we regret if our message made you feel otherwise. Regarding your gameplay concerns, we want to reassure you that nothing in the game is designed to be intentionally unfair or to require purchases in order to succeed. That said, we completely understand how your experience may have led you to feel differently, and we respect your viewpoint. We’re sharing your feedback with our development team, as it's important for us to continually review and refine the player experience. Your input plays a role in helping us do that.