The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.
Personalised experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your journey planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet.
Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.
I have just spent the majority of a couple of hours trying to book a return ticket and it has issued me with the incorrect bookings after not accepting payment in more than a dozen ways. Don’t really want to spend more money and time trying to get the pre paid tickets corrected but no choice now
How to change email address
Can't view!
Can’t find any details on how to change my email address. When the app updates purchased, unused tickets disappear
Journey Search
Whr0703
The system puts the last route in and you can’t change it, i ended up booking the wrong way around! Not good customer journey!
Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.
Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.
Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
Version 4.14.6
The developer, Heathrow Express, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
User Content
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More